FAQs
GENERAL QUERIES
How do I track my order?
Once your order is dispatched, you'll receive an email with tracking details. Use this information to monitor your shipment's progress through our track order page.
How long will it take to receive my order?
Delivery times vary based on your location. For detailed shipping information, including estimated delivery times and rates, please visit our Shipping Information page.
How long will it take to receive a refund
After we receive your returned items, refunds are typically processed within 10 business days. You'll receive a notification once the refund is issued. Please note that it may take an additional 3 days for the funds to reflect in your account. If you haven't received your refund after this period, contact us at info@marcdijck.com.
What is your return policy?
You have 30 days from the date of delivery to return items. All returned products must be unworn, in their original condition, with tags attached. Please note that shipping costs are non-refundable. For detailed information, refer to our Return Policy.
How do I make a return?
To initiate a return within 30 days of receiving your order, please email info@marcdijck.com with your order number and reason for return. Our customer service team will provide you with return instructions.
CONTACT
How can I contact Customer Service?
Our customer service team is available to assist you 7 days a week. For any questions or concerns, email us at info@marcdijck.com. We aim to respond within 48 hours.
How do I contact you for press inquiries?
For press-related inquiries, please reach out to us at info@marcdijck.com.
ORDERS & SHIPPING
Can I change or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes or cancel, please contact us at info@marcdijck.com within 12 hours of placing your order.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location. Please check our Shipping Information page for more details
What if my order is delayed?
If your order has exceeded the estimated delivery time, please check your tracking details. If there’s a significant delay, contact our customer support at info@marcdijck.com.
What happens if my package is lost or stolen?
Marc Dijck is not responsible for lost or stolen packages. However, if you experience an issue, please reach out to us, and we will assist in resolving the matter with the carrier.